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Almost every question is fastest to answer from inside your account, where we can already see the order you are asking about. Use the route that matches what you need.
A dealer, about an order
Raise a support case from your account. Every case gets a tracked number and a first-response clock, and we can see the order, the invoice and the shipment against it.
A seller, or want to sell
Manufacturers and authorised distributors manage listings, stock, dispatch and settlements from the Sellers portal, and raise cases there. Not registered yet? Start there too.
If a support case is not resolved to your satisfaction, or a published timeline has passed, escalate here — quoting your case number. Published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021.
Acknowledgement within 48 hours; resolution within 30 days. Full escalation ladder and timelines: Grievance Redressal Policy.
RYSAG INDIA PRIVATE LIMITED
Flat No. 502, 5th Floor, C Block, Srikara Heights, Pedda Amberpet, K.V. Rangareddy, Rangareddy, Telangana 501505
CIN: U47912TS2026PTC222008 · GSTIN: 36AAQCR2665B1Z9
Postal correspondence is answered, but it is much slower than a support case. Please do not send original documents by post — upload them to your account instead, where they are stored encrypted.
Found a vulnerability? Write to security@rysag.com. Our disclosure policy is published at /.well-known/security.txt. Please do not access other users' data or degrade the service while testing.
RYSAG will never ask you for a one-time code, a UPI PIN, a card number or a bank password — not by phone, not on WhatsApp, not by email. Anyone who does is not us.
We never ask you to install a screen-sharing or remote-access app, and we never ask you to pay into a personal account. All payment happens on the checkout page, through the gateway.
If someone contacts you claiming to be from RYSAG and asks for any of these, stop, and report it to the Grievance Officer above.