Acceptable Use Policy

This Acceptable Use Policy applies to everyone who uses the RYSAG Platform — dealers, vendors, their staff, and anyone browsing. It forms part of the Terms of Use. Breach may lead to content removal, suspension, termination, forfeiture of promotional benefits, and referral to the authorities.

1. Trading conduct

Do not:

• misrepresent your identity, your business, your licences or your authority to bind a business;
• use another person's account, or let anyone use yours;
• buy restricted goods without the licence required, or for onward supply to anyone who lacks it;
• deal in goods you know or suspect to be counterfeit, smuggled, stolen, misbranded, adulterated, expired or recalled;
• divert goods for export, or to any use contrary to law;
• repack, relabel, dilute, alter or tamper with any product or its packaging or batch markings;
• place orders you do not intend to pay for, or manufacture disputes and chargebacks in bad faith; or
• manipulate prices, stock or ratings, including through coordinated or fake accounts.

2. Listings and content (vendors)

Do not list:

• any product containing an active ingredient banned, refused registration or withdrawn in India under a notification made under the Insecticides Act, 1968;
• any product requiring registration that is not registered — under section 9(3) of the Insecticides Act, the Fertilizer (Control) Order, 1985, or the Seeds Act, 1966;
• goods you are not licensed or authorised to sell;
• label, composition, efficacy or registration claims that are false, unapproved, exaggerated or misleading, including unsubstantiated yield claims;
• content infringing another party's trade mark, copyright or design; or
• images or text that are obscene, defamatory, or unlawful under section 3(1)(b) of the IT Rules, 2021.

Keep listings accurate. Correct or withdraw a listing as soon as you know it is wrong.

3. Platform integrity

Do not:

• attempt to access data, orders, documents or accounts that are not yours;
• probe, scan, penetration-test or attempt to bypass authentication, authorisation, rate limits or licence gating;
• scrape, crawl or bulk-extract catalogue, pricing or user data, or use automated means beyond ordinary browsing;
• overload, disrupt or degrade the Platform or the networks it depends on;
• upload malware, or any file whose contents differ from its declared type;
• reverse engineer, decompile or resell any part of the Platform; or
• interfere with security or audit logging.

Responsible security research is welcome and is not a breach when conducted within the published policy at /.well-known/security.txt. Report findings to security@rysag.com; do not access other users' data, do not degrade the service, and give us a reasonable time to fix.

4. Promotions

Coupons and schemes are for genuine trade use by the account they are issued to. Do not create multiple accounts, use another dealer's coupon, or structure orders solely to extract a benefit. Abused benefits may be reversed and recovered from settlements or refunds.

5. The AI assistant

The assistant answers from the approved catalogue and your own account data only. Do not attempt to make it reveal another user's data, bypass licence rules, or give agronomic, dosage or safety advice contrary to the product label. Such attempts are refused and logged.

Never rely on the assistant for pesticide dosage or safety guidance. The label and the leaflet are authoritative, and so is the advice of your Agriculture Department.

6. Communications

Do not use the Platform's messaging, support or notification channels to send spam, marketing to other users, or abusive, threatening or discriminatory content. Treat support staff and counterparties with courtesy.

7. Consequences

Depending on severity, RYSAG may warn you, remove content, restrict a category, hold an order, withhold a settlement pending investigation, suspend or terminate the account, and report the matter to the police or to the licensing authority. Where we act, the reason is recorded, and where the law allows we tell you.

8. Reporting

To report a listing, a user or content that breaches this policy, raise a support case or contact the Grievance Officer. Reports are acted on within the timelines in the Grievance Redressal Policy.